Add us to your Safe Senders list
Has our email ended up in your spam folder?
Did it not arrive at all?
Some email providers employ aggressive mail filters to help protect you from malicious mail, and sometimes we get caught up in that. If one our emails arrives in your spam folder you should be able to mark it as "not spam" and this will often mark it as "always to be trusted."
If it doesn't make it at all, add us to your safe senders list to make sure our emails can reach your inbox.
We've listed the help pages of some of the major email providers or third-party help sites so that you can find out how to do it.
